#WHATS A CHATBOT SOFTWARE#
Humans, bots, and virtual readers welcome! What is a chatbot?Ī chatbot is a piece of software that can communicate with a user. In this article, we’re breaking down the differences between chatbots and virtual agents. If you’re trying to discern the difference, consider the uncanny valley-feel of your conversation: do the agent’s responses feel canned and robot-like, or more natural and attune to your language? A chatbot’s function might be to engage in a basic, goal-oriented conversation, but a VA is expected to do much more. The clearest difference between chatbots and virtual agents is the primary function. Like all new technology, these two terms are often used interchangeably. But, as companies necessarily become more customer focused, chatbots and virtual agents are extremely useful tools. Sure, they may ding too frequently for some people’s liking. Yes, those are the pop-up hover boxes that lurk in the bottom corner of many company websites. If the answer is a lot, then consider the chatbot or the virtual agent.
How much of their time is spent on boring, low-priority interactions, like resetting passwords or sifting through sales leads? What if you could recoup that time, leaving your team to focus on engaging situations or worthwhile sales opportunities-what would that be worth? Think about your customer service agents and sales teams.
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